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Change the 'Manage' options to 'Disabled Items' (bottom of the screen).

MS Word: Click on the File ribbon and select 'Options'.Please follow the Windows or the Mac troubleshooting items: If the CWYW tools do not work or the EndNote X7, X8, X9 or 20 CWYW toolbar/ribbon does not appear: Update your MS Word to the latest updated version. To see which version you have on Windows choose 'Help > About EndNote' and on Mac 'EndNote > About EndNote'. You will need EndNote version X7.5 or higher, EndNote X8, EndNote X9 or EndNote version 20. Update to the latest version (Windows: Help > Check for Updates / Mac: EndNote > Check for Updates). If you have EndNote X7, update EndNote to version X7.7.1 (latest X7 version). If you have installed EndNote X7.5 or higher, EndNote X8, EndNote X9 or EndNote 20 and the Cite While You Write (CWYW) toolbar does not appear in MS Word or the CWYW tools do not function as expected, please follow the following instructions: Note: cross-references have a limitation – if you insert another footnote above the original one, the footnote number will update but the cross-reference number will not.EndNote Windows or Mac, Cite While You Write CWYW tools missing or disabled in MS Word Important note about updating cross-references Your document is now referring to the same footnote twice.Click the ‘Close’ button to close the window.Under ‘For which footnote’ select the footnote you need to cross reference.Set ‘Insert reference to’ to ‘Footnote number (formatted)’.In the ‘Captions’ group, click on ‘Cross-reference’.Insert the second footnote by clicking where you need it.Select the ‘Insert Footnote’ button and enter in the footnote information.Insert the first footnote by clicking where the first footnote needs to be placed.With your document open in Microsoft Word open.To insert a footnote and then use a cross-reference: The following steps show how to use a footnote in Word 2016 twice – using a “cross-reference”.